🚚 Shipping Policy
1. Order Processing
All orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed on Sundays or public holidays.
2. Shipping Time
- Within India: Delivery typically takes 3–7 business days depending on your location
- Delivery timelines may vary due to external factors such as courier delays or unforeseen circumstances
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout
- Any ongoing offers like free shipping will be clearly mentioned on the website
4. Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp to track your shipment in real-time.
5. Delivery Issues
If your order is delayed, lost, or not delivered:
- Please contact us with your order details
- We will coordinate with the courier partner to resolve the issue as quickly as possible
6. Incorrect Address
Please ensure that the shipping address provided is accurate.
We are not responsible for delays or failed deliveries due to incorrect or incomplete address details.
7. Damaged Package
If the package appears damaged at the time of delivery:
- Do not accept the package
- Or record an unboxing video and report it immediately to us
8. International Shipping
Currently, we may or may not offer international shipping. Please contact us directly for availability and charges.
9. Contact Us
For any shipping-related queries, contact us:
📧 knwaurora@gmail.com
📞 +91 9032269869