🔄 Return & Refund Policy
1. Overview
At KN Women’s Aurora, we strive to provide high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we’re here to help under the conditions below.
2. Eligibility for Returns
Returns are accepted only in the following cases:
- Product received is damaged or defective
- Incorrect product delivered
To be eligible:
- The item must be unused, unwashed, and in original condition
- All tags, packaging, and accessories must be intact
- Request must be raised within 48 hours of delivery
3. Return Process
To initiate a return:
- Contact us via email or phone with order details
- Share clear images of the product (in case of damage/issue)
- Our team will review and confirm the return eligibility
- Once approved, return instructions will be provided
4. Refund Policy
- Refunds will be processed after inspection of the returned item
- Approved refunds will be credited to the original payment method
- Processing time may take 5–7 business days
5. Exchange Policy
- Exchanges are allowed only for damaged or incorrect items
- Subject to product availability
6. Non-Returnable Items
The following items are not eligible for return:
- Products without original tags or packaging
- Items that are used, washed, or damaged by the customer
- Sale or discounted items (unless defective)
7. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not possible
8. Shipping Charges
- Return shipping costs may be covered only in case of damaged or incorrect products
- Otherwise, shipping charges are non-refundable
9. Contact Us
For return or refund requests, contact us:
📧 knwaurora@gmail.com
📞 +91 9032269869